Return Policy

	Our goal is complete customer satisfaction. If you are not satisfied with your purchase, you may return the merchandise for a refund or exchange. All merchandise must be returned within 30 days of the original invoice date.  Please read the return guidelines below.
	Refunds or Exchanges - If you need to return merchandise for a refund or exchange, please complete our Return Authorization Request for an approved Return Material Authorization (RMA). On receipt of the completed return request form, our sales staff will contact you and provide a RMA number and complete instructions for returning the material. We will issue a refund or ship the replacement merchandise after we have received the return material in unused, undamaged condition, in the original packaging, and with all accessories and manuals included. Shipping charges will apply to the replacement material. All returns will be shipped prepaid by the buyer. Returns must be received within 30 days of the original invoice date. Merchandise returned after 30 days may be refused, and returned to the buyer at the buyer's cost. If we accept a return after 30 days, the material will be subject to a 15% restocking fee. No returns will be accepted after 60 days from the invoice date.  We will not accept returns or issue refunds on the following items: HVAC parts (including Nordyne Replacement Parts), Electrical items, Doors, Windows, Special Orders, Closeouts, and any material with a total value of  less than $10.00, unless the the material is incorrect or damaged upon receipt.
	Shipping Errors - If you are need to return merchandise due to a shipping error, please contact our sales staff with 5 days of receipt for a Return Material Authorization. Please have the original invoice available when you call. You will have the option to return the material for a full refund, or have the items re-shipped. You will not be charged for the return or replacement shipping charges.
	Damaged Material - Please inspect your merchandise prior to signing the delivery invoice. Once you have signed the invoice, you have accepted the material in it's current condition. If the material is damaged, you should refuse to sign the invoice. If you discover concealed damage after unpackaging your merchandise, please contact our sales staff within 5 days of receipt. All returns for shipping errors or damaged material must be initiated within 5 days of receipt. We will not issue a return authorization after this time. We will not replace or refund incorrect or damaged merchandise if it has been installed.
	Restocking Fee -  A 15% restocking fee may be charged on some authorized returns due to packaging and handling requirements.
	Unauthorized Returns -  Merchandise returned without authorization will not be accepted and will be returned to the buyer at the buyer's cost.
	Warranties - Warranties for defective products are provided by the product manufacturer. Please complete and return any warranty cards received with your purchase. If you need assistance with a warranty claim, please contact our sales staff. Please have your invoice available with the product part number when you  call.